SERVPRO vans at a residence in Batesville, AR handling fire damage that occurred as the customer was on the phone with a family member.

These particular sponges are used to collect soot off of the walls of your home after a fire has occurred. The bottom sponge shows the sponge in normal condition. The middle sponge was used in the dining room to collect a sample that was closest to the kitchen where the fire took place. The top sponge was used in the living room which is further than the dining room. Each sponge shows indications that the smoke traveled throughout the home and smog was left on surfaces throughout the home. 

This incident occurred in Batesville, AR. The fire started from the stove and the flames reached the microwave. Not only was this a fire but it was a protein fire as well. This is because the incident involved shrimp. 

Eric, the production manager, and Mike put together an air scrubber in order to remove smoke particles from a home. Air scrubbers purify the air after fire damage has occurred. 

Pops and his wife were having their 65th wedding anniversary and Mickey Felts, our sales and marketing manager, sent Pops a new cap and his wife Nan a SERVPRO flyswatter in celebration. Thanks for your support Pops and wear it proudly!

February 8th was Michael Bova's birthday. If you see him feel free to wish him a happy belated birthday as he restores your home or business. Check out more information about Michael on SERVPRO's employee photos. 

The team moved all of the items from Nettleton High School concession stand in order to extensively clean the area. 

Donna's hard at work as she cleans out the Nettleton High School concession stand. 

The team cleaned the concession stand out for Nettleton before baseball season started back up in the spring 

Angel and Derrick working to reach light fixtures at Nettleton High School.

Mike is cleaning out a closet and sorting through items that suffered from water-damaged 

The team works together to make it "Like it Never Even Happened" 

SERVPRO of Jonesboro is proud to announce Kim Easter's completion of 14 wonderful years. She is currently the office manager and has done an outstanding job.

Kim holds certifications with the IICRC for Water Damage Restoration, and Fire Damage Restoration. When she is not working hard, she enjoys spending time with friends and family. She also loves to cook and cheer on the Dallas Cowboys!

The team cannot thank you enough for giving all that you give, day in and day out. Wish Kim a Happy Work Anniversary!

SERVPRO employee doing the demolition after devastating flood-hit parts of Jonesboro in early February. We have to pull the base up after we pull the carpet pad and carpet up. Water affects all aspects of your flooring when flooding happens. It's best to strip everything and start fresh as possible once the water source is stopped. 

Congratulations Steve on accomplishing 9 wonderful years at SERVPRO of Jonesboro. We greatly appreciate everything you have done and will do in the future. 

Flood damage can occur when you least expect it. SERVPRO can handle these types of natural disasters when northeast Arkansas experiences heavy rain. Before you get discouraged, allow us to take the weight off your shoulders by accessing the affected area.  

It is never convenient for fire or water damage to occur especially to a business. Each hour of cleanup can jeopardize revenue. That's why SERVPRO is always quick to the scene to make it "Like it Never Even Happened."

SERVPRO has a new sheriff in town. Her name is Bella. She comes in for a treat every day! The team just loves her.

This extensive fire damage was done to a residential home. This fire affected many parts of the home. Soot covered the walls and the insulation was impacted as well. This damage was caused by a car in the garage. 

SERVPRO can handle disasters big and small. Our team got First Baptist Church in Blytheville back up and running in no time! A pipe burst and offices were affected. This was no problem for SERVPRO!

This office building in Jonesboro, AR had its pipes burst due to cold weather and other difficulties. SERVPRO arrived on the scene quickly in order to reverse the damage. We needed more than 14 SERVPRO air dryers for the job. 

Our team in their hazmat suits to tackle hazardous material. SERVPRO handles tear gas cleanup, accident cleanup, animal waste, sewage backups, and much more. 

This moisture meter is used to determine the scope of a client's water damage. This inspection determines how far the moisture has traveled to ensure professional restoration. This meter reads 99.9, anything over 21% is considered "wet" and demands our attention. This could potentially mean that there is mold behind the drywall in the shower as well. 

The aftermath of a tree that fell on top of a home after a storm. This caused extensive roof damage to the home. If they hadn't called us as soon as they did, the water damage would have caused mold to form under the floorboards as well. Luckily SERVPRO came to the rescue. 

Demolition occurs due to extensive water damage. In order to prevent mold from affecting the air in the office space, SERVPRO removed anything that had water affect it. The desk was covered in order to prevent paint from getting on items. 

One of the most common water claims we see is related to the water heater. Common issues are that the release valve malfunctions and comes off, the bottom of the water heater rust out, the copper lines freeze and burst, or in this case the copper lines simply came apart due to age likely from minor moisture over time. Water heaters have a life expectancy and should be checked quarterly. 

Have you ever thought about checking an adjoining room for water damage? The theory is true, wet goes to dry. Fortunately, the customer for this job in Cave City, Arkansas did just that. They pulled back the carpet prior to our arrival. As you can see the subfloor up against the base trim is wet.

This garage had a fire loss that burned through the roof decking and into the shingles in Jonesboro, Arkansas. At SERVPRO of Jonesboro, we provide all types of roof tarps. Tarps will generally provide a temporary repair until the job can be fully reconstructed.

Often times basements or low areas of a home have a sump pump to remove any excess water that may enter the structure. It is very important to have these inspected periodically. This pump failed during a recent flood. Because the pump didn't function as it should have the basement took on several inches of standing flood water that caused a significant amount of damage.

You can visually see that this base trim has been affected by water damage. It has absorbed the moisture into the wood. The base trim in this instance was removed from the drywall so that adequate airmovers can dry the drywall and trim (if it is to be salvaged). Some base trim is made of MDF material and must be replaced when wet while solid wood base can often be salavaged and reused. 

It is critically important to have updated equipment to be used when performing water damage restoration. This is an hour meter from a Drieaz 7000 xli Dehumidifier. Once the dehumidifier is set up we record the hour meter in our proprietary software. We return to the home or business each day to monitor the materials that we are drying. During this documentation process, we record the hour meter. It is imperative that the dehumidifier run 24/7/365 until the job is 100% dry. The dehumidifier is designed to remove moisture from the air. If the hour meter doesn't add up to the run time since our last visit we know that it has either malfunctioned, had a power outage or someone turned it off. 

Containment is used to close off the attic following the ceiling demolition. This allows us to have a closed drying environment for water loss. This is discussed through our IICRC training for our industry.

Walls are being dried with air movers and a dehumidifier. In some cases, it is not necessary to remove base trim but every job is different. We use our moisture meters to find all hidden moisture.

Soot is shown on our dry sponge during test cleaning. This lets the team know what areas must be cleaned. This is a critical pre-testing stage prior to beginning any smoke damage loss. 

Smoke damage caused by an electrical fire. This job will require many services that we provide from cleaning to reconstruction. A variety of services were performed with this claim to include new walls and flooring.

A new floor was installed following an insurance claim. By using SERVPRO of Jonesboro for a turn-key project, our customers get to save time from having to find multiple companies for their loss. 

Job is awaiting demolition (demo) for damages following an insurance claim. This was a wonderful project following a devastating fire loss. While there is much grief initially by our customers we are so happy to offer full service. The end result is generally an upgrade to their home.

Demolition or demo for short, being completed to drywall ceiling and insulation following a fire loss. All rooms were gutted in this loss. While it appears to be a mess there were no contents in the home. All contents had previously been packed out for cleaning at our warehouse. This room included a new drywall ceiling and attic insulation. 

Smoke Sealer applied to attic wood framing following fire damage in Osceola, Arkansas. Many people are afraid that the smoke odors will continue after interior repairs are made. It is so critical to know that most of the time when soot enters an attic that the wood framing must be attended to. We are able to seal all wood framing to eliminate any residual smoke odors. Most of the time this also includes new attic insulation. 

A customer in Trumann, Arkansas hired our reconstruction team to complete a sunroom addition. Our team can perform all your home remodeling projects. 

The engineered wood flooring was removed. It was glued down to prep concrete for new wood installation. This replacement was due to water damage in Jonesboro, Arkansas. We can handle all repairs that result from your insurance claim.

Cold temperatures caused many frozen pipes this year that led to multiple water losses in Jonesboro, Arkansas and surrounding cities within North East Arkansas. As you can see water damage can affect many materials and even that precious hardwood flooring. It is imperative that immediate steps be taken to remove the excess water and begin drying the hardwood. 

When you notice water inside your home please find the source causing damage and call SERVPRO to handle the job. Even as much as 72 hours left unattended can cause secondary damage to what were unaffected materials or mold growth. Had the water damage been addressed in the beginning, there may not have been a need to remove so many porous materials.

Often not thought about but an ice maker line can leak and not be seen for weeks or even months. These are mostly slow leaks but sometimes can rupture and be seen immediately. When pulling your refrigerator out for routine cleaning be sure that you don't move it too far. Some of the ice maker lines are rather short. Be certain of the distance you can move the appliance to prevent turning a happy cleaning moment into calling your local SERVPRO franchise. 

As storms rolled through Hardy, Arkansas the roof of this building was severely damaged. While we don't do commercial roofing we were called to address the large amount of water that entered the structure. Two floors of water damage affecting multiple rooms. Many structural materials were damaged and had to be removed followed by drying the structure. 

This is the result of a flood job near Pocahontas, Arkansas. As 6-7 feet of water intruded the home, contents were destroyed and the entire structure of porous materials had to be removed. Once all demolition was completed, we were able to dry the wood framing using air movers and dehumidifiers. 

We sometimes run into unexpected mold growth. In this scenario, in the mechanical room, there must have been issues controlling the humidity levels. Our team found mold growth and had to change course proceeding with the job. We used containment to prevent the spread of mold spores to unaffected rooms of the building. After conversing with the customer, we were asked to proceed and handle that job as well.  

Sometimes leaks can go unnoticed especially if it's a slow leak or a leak between the floors. In this photo, we describe a slow ongoing leak that the customer didn't know about for months until someone was working in the crawlspace. By the time the leak was discovered much of the insulation had fallen and mold growth had begun on the underside of the subfloor and beam. Sometimes, slow leaks with signs of mold and rot are not covered by your homeowner's insurance policy. You should inspect your crawlspace often and address any leaks right away. 

Mold can be found in many places. Often times a customer thinks the mold that they can see is all there is. This photo proves that once the drywall was removed we can see the presence of mold on the backside of drywall for the opposite room. All mold must be removed to complete a thorough mold remediation project.

We were called to a commercial office building in Jonesboro, Arkansas following fire damage. The fire was on the exterior of the building but burned into the interior. While there was no soot in the building there was an odor. We placed two air scrubbers with HEPA filtration along with activated charcoal filters to assist with odor removal. While the air scrubbers helped eliminate some of the odor unfortunately the odor still persisted after a few days. The customer was hopeful and willing for us to attempt the odor removal even prior to making repairs to assist the tenants of the building. This is a good reminder that while we have the tools and equipment to aid fire damage we must first remove the odor. 

Working at a Pharmacy in Osceola, Arkansas, we had to be creative to limit their business interruption. Most Pharmacies have a built-in platform in the Tech area. Water migration intruded the air space beneath the platform and needed to be dried. We were able to use injected airflow machines and the heat ducted from the dehumidifier to successfully dry beneath the platform. 

Mold can often be referred to as what we can see is the 'Tip of the Iceberg." As you can see once the drywall was removed in one room we were able to see that the adjoining room was also affected. Mold situations are hard to estimate and know upfront all of the work that may need to be completed. We always go 2' beyond the last visible mold to ensure there isn't more in the wall cavity. Our employees always wear PPE for health and safety reasons during mold remediation projects.

We are sometimes called upon to clean contents and specifically upholstered chairs. Our cleaning process provides the customer with a thorough clean and disinfected item. With high traffic and many employees commercial contents need to be cleaned periodically.  

In a commercial setting business interruption is a major concern. In the photo attached, we needed to extract water from the C-Channel metal framing. We were able to only cut the drywall at the height of the base trim to minimize the customer's interruption while also saving them n repair costs.

In May of 2017 a local church in Pocahontas, Arkansas called us to professionally clean up the severe flood damage that their building sustained. We completed the demolition of all non-salvageable materials and disinfected all salvageable contents. 

The crew is leaving the office to complete an emergency board-up in Blytheville, AR. This job consisted of boarding up three door entries and three windows. We offer this service along with roof tarp services in Jonesboro and the surrounding area.

We now have a product that allows us to remove smoke residue from brick and block surfaces. This product is sprayed onto services, we then let that product dry. Once the product is ready you simply peel it away from the surface. This photo shows a major before and after difference. The left side is the smoke residue that has not been removed. The middle of the photo is an afterview once the product has been peeled away. The right side shows the product awaiting to be peeled from the surface. Tips on how to handle your home until professionals arrive can also be found on our page. 

We keep this vehicle magnet on our construction vehicles to assist with hiring subcontractors. If you know anyone who has trade experience in drywall, siding, cabinetry, painting, carpentry, flooring, etc. please have them call our office at 870-934-0501.

SMR and Production Crew met at the Paragould Bowling Alley to get the fire damage cleanup. We utilized drying equipment such as dehumidifiers and air scrubbers. We also removed and cleaned all fallen and burned debris. Once that was done we did water extraction.

We were very thankful to be able to work with the Paragould School District to offer cleanup services from the fire on July 6, 2016. Appx 60,000 sqft of classrooms, offices, common areas, and a gymnasium were all affected with soot and/or water damage. With the assistance of our Disaster Recovery Team, we were able to fully clean the building in appx 22 days. Some cleaning was completed alongside the school's reconstruction contractor but did not slow down our teams.

The Production Manager of SERVPRO and Estimator had just completed a walkthrough of the facility from a roof leak. The production crew was called within a couple of hours to extract, and remove wet materials. Once that was done, our team set up the drying equipment. After two days of drying, we removed all equipment and cleaned the carpet.

The crew is gathering supplies needed to begin water extraction and set up temporary power distribution for drying services. We had several employees show up for this loss within a couple of hours of our site visit. We had limited time to complete this job so we had to move quickly.