Photo Gallery

a group of men and women in front of a green SERVPRO poster

2023 NEA First Responder Hero Day

SERVPRO of Jonesboro supports first responders through Public Service Hero Awards along with food and drinks. Recognizing the hard work and dedication of police officers, firefighters, and EMTs/ paramedics is essential, as they play a crucial role in ensuring the safety of the community. Celebrating their efforts boosts their moral as well as their sacrifices made by their families. 

Rotarians smiling taking pictures side by side

Human Trafficking Awareness

SERVPRO had the opportunity to support Jeri Barrientos as she safely landed in Jonesboro during the 48th Air Force Race of 2023. Jeri brought awareness to Human Trafficking as she was interviewed by the Rotary club of Jonesboro and KAIT8 news. 

group of rotary members posing side by side with books in front of them to provide to the kids in the community.

Rotary Club of Jonesboro - Literacy Project

Vanessa Adams is the director of Craighead County Jonesboro Public Library, she allowed the Rotary Club of Jonesboro to present books to the library as part of the literary project. SERVPRO assisted Rotary in placing Rotary stickers in the books.

SERVPRO vans in the driveway of a home


SERVPRO vans at a residence in Batesville, AR handling fire damage that occurred as the customer was on the phone with a family member.

sponges that tested the inside of a home for sootafter a fire

Soot Testing 1..2..3

These particular sponges are used to collect soot off of the walls of your home after a fire has occurred. The bottom sponge shows the sponge in normal condition. The middle sponge was used in the dining room to collect a sample that was closest to the kitchen where the fire took place. The top sponge was used in the living room which is further than the dining room. Each sponge shows indications that the smoke traveled throughout the home and smog was left on surfaces throughout the home. 

melted microwave above a burnt stove with fire extinguish residue covering it

Fire Damage in Residence

This incident occurred in Batesville, AR. The fire started from the stove and the flames reached the microwave. Not only was this a fire but it was a protein fire as well. This is because the incident involved shrimp. 

eric and mike putting the air scrubber together in a home

Team Work Makes The Dream Work

Eric, the production manager, and Mike put together an air scrubber in order to remove smoke particles from a home. Air scrubbers purify the air after fire damage has occurred. 

grandson and grandad sitting on a swing on the porch wearing SERVPRO gear

Pops In His SERVPRO Gear

Pops and his wife were having their 65th wedding anniversary and Mickey Felts, our sales and marketing manager, sent Pops a new cap and his wife Nan a SERVPRO flyswatter in celebration. Thanks for your support Pops and wear it proudly!

a white, organge, and green cake with happy birthday mike on it

Happy Birthday Michael!

February 8th was Michael Bova's birthday. If you see him feel free to wish him a happy belated birthday as he restores your home or business. Check out more information about Michael on SERVPRO's employee photos. 

items form Nettleton concession stand outside with SERVPRO trucks in the background

SERVPRO at Nettleton High School

The team moved all of the items from Nettleton High School concession stand in order to extensively clean the area. 

Donna sweeping the concession stand out at Nettleton High School

Donna Cleaning at Nettleton High School

Donna's hard at work as she cleans out the Nettleton High School concession stand. 

SERVPRO truck and van in front of Nettleton High School baseball concession stand

Nettleton High School Concession Stand

The team cleaned the concession stand out for Nettleton before baseball season started back up in the spring 

Angel and Derrick on each side of the ladder trying to get it open

Angel and Derrick Working Together

Angel and Derrick working to reach light fixtures at Nettleton High School.

Mike bent over sorting items

Mike's Hard at Work

Mike is cleaning out a closet and sorting through items that suffered from water-damaged 

Mike and Daniel walking a slab of wood in the driveway in front of house with garage open

Mike and Daniel Recovering Flooded Home

The team works together to make it "Like it Never Even Happened" 

Kim Easter in a blue blouse smiling for work anniversary

Kim Easter's 14th Work Anniversary

SERVPRO of Jonesboro is proud to announce Kim Easter's completion of 14 wonderful years. She is currently the office manager and has done an outstanding job.

Kim holds certifications with the IICRC for Water Damage Restoration, and Fire Damage Restoration. When she is not working hard, she enjoys spending time with friends and family. She also loves to cook and cheer on the Dallas Cowboys!

The team cannot thank you enough for giving all that you give, day in and day out. Wish Kim a Happy Work Anniversary!

man doing demolition on floor after a flood has dried up in home

After Flood Demolition

SERVPRO employee doing the demolition after devastating flood-hit parts of Jonesboro in early February. We have to pull the base up after we pull the carpet pad and carpet up. Water affects all aspects of your flooring when flooding happens. It's best to strip everything and start fresh as possible once the water source is stopped. 

a male smiling in celebration of his work anniversary

Steve's 9th Year at SERVPRO

Congratulations Steve on accomplishing 9 wonderful years at SERVPRO of Jonesboro. We greatly appreciate everything you have done and will do in the future. 

exterior of two homes that have flooded

Flooded Neighborhood

Flood damage can occur when you least expect it. SERVPRO can handle these types of natural disasters when northeast Arkansas experiences heavy rain. Before you get discouraged, allow us to take the weight off your shoulders by accessing the affected area.  

Outside view of Fergus Orthodontist with SERVPRO truck in the parking lot with a white vehicle next to it

Commercial Buildings

It is never convenient for fire or water damage to occur especially to a business. Each hour of cleanup can jeopardize revenue. That's why SERVPRO is always quick to the scene to make it "Like it Never Even Happened."

SERVPRO employee giving tan colored medium size dog a treat in our front office

SERVPRO'S Daily Customer

SERVPRO has a new sheriff in town. Her name is Bella. She comes in for a treat every day! The team just loves her.

stairs to the left with railing, kitchen to the right, everything is badly burned due to fire, items on counter top

Residential Fire Damage

This extensive fire damage was done to a residential home. This fire affected many parts of the home. Soot covered the walls and the insulation was impacted as well. This damage was caused by a car in the garage. 

side of church building with SERVPRO truck to the left and right with a roll off dumpster in the middle

First Baptist Water Damage

SERVPRO can handle disasters big and small. Our team got First Baptist Church in Blytheville back up and running in no time! A pipe burst and offices were affected. This was no problem for SERVPRO!

office building with desk in the middle. 14 SERVPRO dryers on the floor surrounding the large office

Office Building Pipes Burst, No Problem!

This office building in Jonesboro, AR had its pipes burst due to cold weather and other difficulties. SERVPRO arrived on the scene quickly in order to reverse the damage. We needed more than 14 SERVPRO air dryers for the job. 

three individuals in white suits to protect them from hazard material

Always Ready to Tackle Hazards

Our team in their hazmat suits to tackle hazardous material. SERVPRO handles tear gas cleanup, accident cleanup, animal waste, sewage backups, and much more. 

moisture meter against shower wall, two bottles of Mane 'n Tail shower gel to the right

Moisture Meter

This moisture meter is used to determine the scope of a client's water damage. This inspection determines how far the moisture has traveled to ensure professional restoration. This meter reads 99.9, anything over 21% is considered "wet" and demands our attention. This could potentially mean that there is mold behind the drywall in the shower as well. 

tree fell on top of house, roof is caved in

Damage to a Roof In Walnut Ridge, AR

The aftermath of a tree that fell on top of a home after a storm. This caused extensive roof damage to the home. If they hadn't called us as soon as they did, the water damage would have caused mold to form under the floorboards as well. Luckily SERVPRO came to the rescue. 

lower part of dry wall removed due to water damage. Flooring exposed with floor dryers in place to dry any excess water

Demolition In Commercial Space

Demolition occurs due to extensive water damage. In order to prevent mold from affecting the air in the office space, SERVPRO removed anything that had water affect it. The desk was covered in order to prevent paint from getting on items. 

Top of water heater that has rusted due to it not being checked as often as it should

Water Heater Damage

One of the most common water claims we see is related to the water heater. Common issues are that the release valve malfunctions and comes off, the bottom of the water heater rust out, the copper lines freeze and burst, or in this case the copper lines simply came apart due to age likely from minor moisture over time. Water heaters have a life expectancy and should be checked quarterly. 

Corner of room that has water in the walls and flooring due to water damage in another room

Water Under the Wall

Have you ever thought about checking an adjoining room for water damage? The theory is true, wet goes to dry. Fortunately, the customer for this job in Cave City, Arkansas did just that. They pulled back the carpet prior to our arrival. As you can see the subfloor up against the base trim is wet.

Top of roof covered by blue tarp to protect it until SERVPRO can finish the job. This was due to fire damage

Roof Tarp

This garage had a fire loss that burned through the roof decking and into the shingles in Jonesboro, Arkansas. At SERVPRO of Jonesboro, we provide all types of roof tarps. Tarps will generally provide a temporary repair until the job can be fully reconstructed.

broken sump pump with wires outside

Sump Pump Failure

Often times basements or low areas of a home have a sump pump to remove any excess water that may enter the structure. It is very important to have these inspected periodically. This pump failed during a recent flood. Because the pump didn't function as it should have the basement took on several inches of standing flood water that caused a significant amount of damage.

pieces of wood removed from drywall that was affected by water

Water Damaged Base Trim

You can visually see that this base trim has been affected by water damage. It has absorbed the moisture into the wood. The base trim in this instance was removed from the drywall so that adequate airmovers can dry the drywall and trim (if it is to be salvaged). Some base trim is made of MDF material and must be replaced when wet while solid wood base can often be salavaged and reused. 

Drieaz 7000 xli Dehumidifier

Dehumidifier Run Time

It is critically important to have updated equipment to be used when performing water damage restoration. This is an hour meter from a Drieaz 7000 xli Dehumidifier. Once the dehumidifier is set up we record the hour meter in our proprietary software. We return to the home or business each day to monitor the materials that we are drying. During this documentation process, we record the hour meter. It is imperative that the dehumidifier run 24/7/365 until the job is 100% dry. The dehumidifier is designed to remove moisture from the air. If the hour meter doesn't add up to the run time since our last visit we know that it has either malfunctioned, had a power outage or someone turned it off. 

wooden structure beams holding wall up, tarp tapped together to create enclosed space for drying


Containment is used to close off the attic following the ceiling demolition. This allows us to have a closed drying environment for water loss. This is discussed through our IICRC training for our industry.

SERVPOR equipment drying floors. Large wooden chest to the right of the room, hard wood floors

Drying Wet Walls

Walls are being dried with air movers and a dehumidifier. In some cases, it is not necessary to remove base trim but every job is different. We use our moisture meters to find all hidden moisture.

sponge with turquiose handle to mop floors

Dry Sponge Test Cleaning

Soot is shown on our dry sponge during test cleaning. This lets the team know what areas must be cleaned. This is a critical pre-testing stage prior to beginning any smoke damage loss. 

badly burned home, upper walls covered in black soot with a rake next to the entrance

Smoke Damage

Smoke damage caused by an electrical fire. This job will require many services that we provide from cleaning to reconstruction. A variety of services were performed with this claim to include new walls and flooring.

small bedroom, one window on the left, closet adjacent from the entrance where the picture was taken. Glossy new wooden floor

New Flooring

A new floor was installed following an insurance claim. By using SERVPRO of Jonesboro for a turn-key project, our customers get to save time from having to find multiple companies for their loss. 

modern bathroom doorway, cream/ tan colored, corner of mirror showing

Awaiting Demolition

Job is awaiting demolition (demo) for damages following an insurance claim. This was a wonderful project following a devastating fire loss. While there is much grief initially by our customers we are so happy to offer full service. The end result is generally an upgrade to their home.

A room full of pink insulation on the floor after a fire occured. The ceiling fixtures are terribly torn.

Residential Demolition in Progress After Fire

Demolition or demo for short, being completed to drywall ceiling and insulation following a fire loss. All rooms were gutted in this loss. While it appears to be a mess there were no contents in the home. All contents had previously been packed out for cleaning at our warehouse. This room included a new drywall ceiling and attic insulation. 

soot in the wood in an attic

Smoke Sealer

Smoke Sealer applied to attic wood framing following fire damage in Osceola, Arkansas. Many people are afraid that the smoke odors will continue after interior repairs are made. It is so critical to know that most of the time when soot enters an attic that the wood framing must be attended to. We are able to seal all wood framing to eliminate any residual smoke odors. Most of the time this also includes new attic insulation. 

outside of home showing the sunroom with eight windows surrounding it, pointed roof top

Sunroom Addition

A customer in Trumann, Arkansas hired our reconstruction team to complete a sunroom addition. Our team can perform all your home remodeling projects. 

living room with tarp on items in house to protect it, tall windows, brown furniture

Floor Removal

The engineered wood flooring was removed. It was glued down to prep concrete for new wood installation. This replacement was due to water damage in Jonesboro, Arkansas. We can handle all repairs that result from your insurance claim.

medium sized room, white walls, one averaged sized window adjacent from the door, water on hard wood floor

Hardwood Flooring

Cold temperatures caused many frozen pipes this year that led to multiple water losses in Jonesboro, Arkansas and surrounding cities within North East Arkansas. As you can see water damage can affect many materials and even that precious hardwood flooring. It is imperative that immediate steps be taken to remove the excess water and begin drying the hardwood. 

extensive damage to floor due to water, pipes and structure boards showing, pipe placement on the floor

Unattended Water Damage

When you notice water inside your home please find the source causing damage and call SERVPRO to handle the job. Even as much as 72 hours left unattended can cause secondary damage to what were unaffected materials or mold growth. Had the water damage been addressed in the beginning, there may not have been a need to remove so many porous materials.

water damage behind ice maker in a dark space, red walls, white on the bottom

Ice Maker Leak

Often not thought about but an ice maker line can leak and not be seen for weeks or even months. These are mostly slow leaks but sometimes can rupture and be seen immediately. When pulling your refrigerator out for routine cleaning be sure that you don't move it too far. Some of the ice maker lines are rather short. Be certain of the distance you can move the appliance to prevent turning a happy cleaning moment into calling your local SERVPRO franchise. 

extensive roof damage, top view of building showing rusted roof top with missing pieces

Wind Damage

As storms rolled through Hardy, Arkansas the roof of this building was severely damaged. While we don't do commercial roofing we were called to address the large amount of water that entered the structure. Two floors of water damage affecting multiple rooms. Many structural materials were damaged and had to be removed followed by drying the structure. 

a room full of items in no paticular order inside a residential home due to a flood

Flood Damage

This is the result of a flood job near Pocahontas, Arkansas. As 6-7 feet of water intruded the home, contents were destroyed and the entire structure of porous materials had to be removed. Once all demolition was completed, we were able to dry the wood framing using air movers and dehumidifiers. 

mechanical room equipment red and black in color

Unexpected Mold

We sometimes run into unexpected mold growth. In this scenario, in the mechanical room, there must have been issues controlling the humidity levels. Our team found mold growth and had to change course proceeding with the job. We used containment to prevent the spread of mold spores to unaffected rooms of the building. After conversing with the customer, we were asked to proceed and handle that job as well.  

mold exposed in a  crawl space, white pipe facing vertically under beams

Crawlspace Mold

Sometimes leaks can go unnoticed especially if it's a slow leak or a leak between the floors. In this photo, we describe a slow ongoing leak that the customer didn't know about for months until someone was working in the crawlspace. By the time the leak was discovered much of the insulation had fallen and mold growth had begun on the underside of the subfloor and beam. Sometimes, slow leaks with signs of mold and rot are not covered by your homeowner's insurance policy. You should inspect your crawlspace often and address any leaks right away. 

mold that is exposed due to SERVPRO removing dry wall to get the job done

Wall Cavity Mold

Mold can be found in many places. Often times a customer thinks the mold that they can see is all there is. This photo proves that once the drywall was removed we can see the presence of mold on the backside of drywall for the opposite room. All mold must be removed to complete a thorough mold remediation project.

SERVPRO dehumidifire


We were called to a commercial office building in Jonesboro, Arkansas following fire damage. The fire was on the exterior of the building but burned into the interior. While there was no soot in the building there was an odor. We placed two air scrubbers with HEPA filtration along with activated charcoal filters to assist with odor removal. While the air scrubbers helped eliminate some of the odor unfortunately the odor still persisted after a few days. The customer was hopeful and willing for us to attempt the odor removal even prior to making repairs to assist the tenants of the building. This is a good reminder that while we have the tools and equipment to aid fire damage we must first remove the odor. 

SERVPro injected airflow machine injected in the floor to dry an area underneath


Working at a Pharmacy in Osceola, Arkansas, we had to be creative to limit their business interruption. Most Pharmacies have a built-in platform in the Tech area. Water migration intruded the air space beneath the platform and needed to be dried. We were able to use injected airflow machines and the heat ducted from the dehumidifier to successfully dry beneath the platform. 

mold exposed behind dry wall

The Damage You Can't Always See!

Mold can often be referred to as what we can see is the 'Tip of the Iceberg." As you can see once the drywall was removed in one room we were able to see that the adjoining room was also affected. Mold situations are hard to estimate and know upfront all of the work that may need to be completed. We always go 2' beyond the last visible mold to ensure there isn't more in the wall cavity. Our employees always wear PPE for health and safety reasons during mold remediation projects.

grey adn black roller office chairs stored in warehouse

Contents Cleaning & Disinfecting

We are sometimes called upon to clean contents and specifically upholstered chairs. Our cleaning process provides the customer with a thorough clean and disinfected item. With high traffic and many employees commercial contents need to be cleaned periodically.  

floor exposed from rug being pulled up, an inch of wall missing between the floor and the wall for the job

Decreasing Repair Cost & Business Interruption

In a commercial setting business interruption is a major concern. In the photo attached, we needed to extract water from the C-Channel metal framing. We were able to only cut the drywall at the height of the base trim to minimize the customer's interruption while also saving them n repair costs.

church seats filled with white cylinders

Flood Cleanup In Church

In May of 2017 a local church in Pocahontas, Arkansas called us to professionally clean up the severe flood damage that their building sustained. We completed the demolition of all non-salvageable materials and disinfected all salvageable contents. 

SERVPRO truck with trailor on the back to carry equipment, advertising is on the side of the trailer and truck

Trailers Used to Board up Houses

The crew is leaving the office to complete an emergency board-up in Blytheville, AR. This job consisted of boarding up three door entries and three windows. We offer this service along with roof tarp services in Jonesboro and the surrounding area.

red bricks covered in soot after fire damage, the right shows the before, in the middle is after we removed the soot

Soot Removal From Brick

We now have a product that allows us to remove smoke residue from brick and block surfaces. This product is sprayed onto services, we then let that product dry. Once the product is ready you simply peel it away from the surface. This photo shows a major before and after difference. The left side is the smoke residue that has not been removed. The middle of the photo is an afterview once the product has been peeled away. The right side shows the product awaiting to be peeled from the surface. Tips on how to handle your home until professionals arrive can also be found on our page. 

SERVPRO number and advertising on the side of a vehicle


We keep this vehicle magnet on our construction vehicles to assist with hiring subcontractors. If you know anyone who has trade experience in drywall, siding, cabinetry, painting, carpentry, flooring, etc. please have them call our office at 870-934-0501.

outside of bowling center, two men standing outside talking about the job with cars in the parking lot

Fire Damage at Bowling Center

SMR and Production Crew met at the Paragould Bowling Alley to get the fire damage cleanup. We utilized drying equipment such as dehumidifiers and air scrubbers. We also removed and cleaned all fallen and burned debris. Once that was done we did water extraction.

outside of commerical building, smoke exititng the building with fire trucks around it, man walking twoards the building

Paragould Jr High School

We were very thankful to be able to work with the Paragould School District to offer cleanup services from the fire on July 6, 2016. Appx 60,000 sqft of classrooms, offices, common areas, and a gymnasium were all affected with soot and/or water damage. With the assistance of our Disaster Recovery Team, we were able to fully clean the building in appx 22 days. Some cleaning was completed alongside the school's reconstruction contractor but did not slow down our teams.

two crew memebers leaving SERVPRO vehicles, a commerical building is behind them

Investigating a Water Loss

The Production Manager of SERVPRO and Estimator had just completed a walkthrough of the facility from a roof leak. The production crew was called within a couple of hours to extract, and remove wet materials. Once that was done, our team set up the drying equipment. After two days of drying, we removed all equipment and cleaned the carpet.

SERVPRO crew loading equipment onto truck

Tackling Water Damage

The crew is gathering supplies needed to begin water extraction and set up temporary power distribution for drying services. We had several employees show up for this loss within a couple of hours of our site visit. We had limited time to complete this job so we had to move quickly.